NexIVR
legal

Privacy Policy

Last updated: 2 March 2025 - Version 1.0

1. Introduction

At NexIVR we take your privacy seriously. This policy explains how we collect, use, disclose and safeguard your information when you use Pitch, our IVR services and this website. By using our services you consent to the data practices described here.

2. Information we collect

2.1 Personal information

  • Name and contact details
  • Business and company details
  • Email addresses and phone numbers
  • Account credentials
  • Payment information, processed securely through our payment providers

2.2 Call data

  • Call recordings and transcriptions
  • Voice data and audio files
  • Customer interaction records
  • Call metadata such as duration and timestamps
  • Chat logs and email communications

Audio, and any transcriptions of it, are processed solely to provide the service. They are not used for analytics, marketing, or sold to any third party.

2.3 Technical data

  • IP address and device information
  • Browser type and version, operating system
  • Usage patterns and preferences
  • Performance metrics, error logs and diagnostic data

3. How we use your information

3.1 Running the service

  • Operating and maintaining the platform
  • Processing and routing calls
  • Managing accounts and authentication
  • Providing support
  • Generating your analytics and reports

3.2 Improving the service

  • Analysing usage to improve features
  • Developing new functionality
  • Optimising performance and reliability

3.3 Communicating with you

  • Service updates and notifications
  • Technical support
  • Promotional offers, only with your consent
  • Responding to your enquiries

4. Data security

  • Encryption in transit for communications
  • Access controls and authentication
  • Regular security review
  • Backups and disaster recovery

5. Retention

  • Call recordings: 90 days by default, configurable per account
  • Account information: kept while the account is active
  • Usage data: anonymised after 12 months
  • Billing information: retained as required by law

6. Your rights

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Export your data
  • Opt out of marketing
  • Set recording retention periods

7. Third parties

We may share data with:

  • Cloud infrastructure providers
  • Analytics and monitoring services
  • Payment processors

All providers are held to appropriate data-protection obligations. We do not sell your personal data.

8. International transfers

Your data may be processed on servers outside your country. Where it is, we rely on standard contractual clauses and data-processing agreements.

9. Changes to this policy

We may update this policy from time to time and will notify you of material changes by email or in the app. Continued use after a change is acceptance of the updated policy.

10. Contact

For privacy questions or to exercise your rights, email admin@nexivr.com or call +91 900 865 9029.